Cloudflare Support Engineer

Cloudflare Support Engineer

Location:
Mumbai, India | Shift: 24×7 Rotational (Including Weekends & On-Call)
Reports To: Pod Lead – Managed Security Services

About the
Role

We are seeking a Cloudflare Support
Engineer with 2-3 years of hands-on experience supporting Cloudflare
application security, CDN, and Zero Trust services within enterprise production
environments. The successful candidate will be responsible for administering,
monitoring, troubleshooting, and optimizing Cloudflare platforms while ensuring
high availability, performance, and security for customer-facing applications.

Key
Responsibilities

·      
Administer Cloudflare accounts,
zones, access controls, member permissions, and API tokens.

·      
Configure and maintain WAF
policies, rate limiting rules, DNS records, SSL/TLS configurations, and CDN
caching policies.

·      
Troubleshoot HTTP/HTTPS errors
including 403, 429, 502, 503, and 52x series errors.

·      
Investigate origin connectivity
issues, reverse proxy behavior, SSL handshake failures, and certificate-related
incidents.

·      
Support DDoS protection, Bot
Management, API Shield, Load Balancing, and Zero Trust services.

·      
Perform platform health checks,
cache purges, certificate renewals, and preventative maintenance activities.

·      
Conduct Root Cause Analysis
(RCA) and maintain accurate incident and change records.

·      
Coordinate with Cloudflare
Support and customer technical teams for escalations and critical issue
resolution.

Mandatory
Technical Skills

·      
Hands-on Cloudflare
administration experience in production environments.

·      
Strong knowledge of Cloudflare
WAF, DNS, SSL/TLS, CDN caching, and security policies.

·      
Experience troubleshooting
HTTP/HTTPS errors and reverse proxy implementations.

·      
Strong networking fundamentals
including TCP/IP, DNS, HTTP/HTTPS, TLS, and web application architectures.

·      
Understanding of ITIL incident,
problem, and change management processes.

Preferred
Skills

·      
Cloudflare Bot Management, API
Shield, Load Balancing, Workers, and Zero Trust solutions.

·      
Origin server administration
experience using Nginx, Apache, or IIS.

·      
Experience with Cloudflare
APIs, Terraform, and automation using Python, Bash, or PowerShell.

·      
SIEM integration and log
forwarding through Cloudflare Logpush.

·      
Cloudflare certifications,
accreditations, or equivalent professional credentials.

Ideal
Candidate Profile

·      
Excellent communication skills
to work with customer technical and operational teams.

·      
Strong documentation
capabilities including RCA reports, implementation plans, and change
procedures.

·      
Calm and methodical
troubleshooting approach during critical incidents.

·      
Ability to work effectively in
a fast-paced 24×7 managed services environment.

Qualifications

·      
2-3 years of hands-on
experience supporting Cloudflare security and CDN platforms.

·      
Experience in Application
Security, Web Security, CDN, WAF, or Cloud Security environments.

·      
Bachelor’s degree in Computer
Science, Information Technology, Electronics, or a related discipline.

·      
Relevant Cloudflare
certifications are preferred.

·      
Experience within Managed
Security Services (MSS) environments is an added advantage.