Job Role:
Netskope Support Engineer
Location: Bengaluru, India | Shift:
24×7 Rotational (Including Weekends & On-Call)
Reports To: Pod Lead – Managed Security Services
About the Role
We are seeking a highly motivated Netskope Support Engineer with 2-3
years of hands-on experience supporting enterprise cloud security environments.
The successful candidate will be responsible for the administration,
monitoring, troubleshooting, and optimization of Netskope Security Service Edge
(SSE) platforms for enterprise customers. This role requires expertise across
SWG, CASB, DLP, Netskope Private Access (NPA), and Netskope Client technologies
within a managed services environment.
Key Responsibilities
·
Administer and maintain
Netskope tenants, user roles, security policies, and platform configurations.
·
Configure and manage Secure Web
Gateway (SWG), CASB, DLP, Threat Protection, Cloud Firewall, and Netskope
Private Access (NPA).
·
Manage web filtering, SSL
inspection, application controls, and identity-based access policies.
·
Troubleshoot Netskope Client
connectivity, authentication, SaaS access, and policy enforcement issues.
·
Diagnose SSL/TLS inspection
failures, DNS resolution issues, proxy behavior, and traffic steering
challenges.
·
Analyze packet captures, HAR
files, Fiddler traces, SAML logs, and Netskope client logs.
·
Perform platform health checks,
upgrades, policy optimization, and best-practice reviews.
·
Conduct Root Cause Analysis
(RCA) and maintain ITSM records.
·
Coordinate with Netskope TAC
for escalations and critical issue resolution.
·
Create SOPs, knowledge base
articles, and provide technical guidance to L1 engineers.
Mandatory Technical Skills
·
Hands-on Netskope
administration in production environments.
·
SWG policy management, URL
filtering, application controls, and policy exceptions.
·
Netskope Client deployment,
traffic steering, SSL inspection, and troubleshooting.
·
CASB and DLP policy
administration experience.
·
SAML, SSO, and Identity
Provider (IdP) integration troubleshooting.
·
Strong networking fundamentals
including TCP/IP, DNS, HTTP/HTTPS, TLS/SSL, and proxy technologies.
·
Experience using Wireshark, HAR
Analysis, Fiddler, and log analysis tools.
·
Knowledge of ITIL incident,
problem, and change management processes.
Preferred Skills
·
Netskope Private Access (NPA),
Cloud Firewall, and GRE/IPsec tunnel configurations.
·
Experience with endpoint
management tools such as Microsoft Intune, SCCM, and JAMF.
·
Netskope REST APIs, log
exports, and SIEM integrations.
·
Experience supporting managed
services or multi-customer environments.
·
Netskope certifications such as
NCCSA or equivalent.
Ideal Candidate Profile
·
Excellent troubleshooting and
analytical skills.
·
Strong communication and
stakeholder management capabilities.
·
Ability to prepare RCA reports,
change plans, and technical documentation.
·
Calm and methodical approach
during critical incidents.
·
Willingness to work in a 24×7
rotational support environment.
Qualifications
·
2-3 years of hands-on
experience supporting Netskope environments.
·
Experience in Cloud Security,
SSE/SASE, or Enterprise Security technologies.
·
Bachelor’s degree in Computer
Science, Information Technology, Electronics, or a related discipline.
·
Relevant Netskope
certifications are highly preferred.
·
Experience in Managed Security
Services (MSS) environments is an added advantage.
